Occupational Psychologist * Workplace Burnout Specialist

High performance shouldn’t come at the cost of burnout.

Yet, without the right insight, it often does.

I help people and organisations sustain high performance without burnout.

How I Help

My approach is grounded in psychological science, data-led insight and practical action.

I support performance at 3 levels.

  • Understand burnout risk across your organisation (AURA)

    A data-driven assessment that evaluates burnout risk and shows where stress is impacting performance — and what to do about it.

  • Create the conditions for people to thrive

    Team or organisation-wide programmes that turn insight into practical action — improving performance without increasing burnout risk.

  • Equip employees to perform under pressure

    Practical workshops that build the skills to work effectively under pressure, maintain energy and perform at their best.

  • Sustain your performance without burning out

    One to one support to help individuals regain clarity over their career goals, recover from burnout and develop strategies to perform whilst maintaining alignment to their values.

Why it Matters

Stress doesn’t just affect wellbeing — it impacts performance.

  • Reduced focus and impaired decision-making

  • Disengagement and loss of purpose

  • Leaders running out of capacity

  • Teams under strain and conflict

  • Long-term health and retention risks

Burnout builds over time but often goes unrecognised - until a crisis.

Some of the organisations I’ve helped are:

BBC Studios logo with white text on a black background
HSBC bank logo with red hexagon symbol and black text
Grosvenor logo with a circular, leaf-like emblem above the company name
Carlsberg logo with white text on a green background.
Booking.com logo with the text 'Booking.com' in blue and black font.
Leatherite logo with stylized text.
The Target logo with the word 'MUFG' next to it.
A black logo with a blue square design and white text that reads 'T-Force'.
DLA Piper logo with a large stylized 'C' and the company name in blue
Logo of Philip Morris International featuring a crest with two lions and a crown, with the initials 'PM' in the center, and the text 'Philip Morris International' beside it.
G4S logo with black text and a red and white symbol.

What Clients Say

*

What Clients Say *

“We now believe measuring (and managing) resilience is more important than engagement ”

Treesan Boonma, Head of HR, Booking.com

“Superb. I hadn’t realised how stress had been impacting me - and now I have practical tools to help me cope and be at my best”

Kylie Laidlaw, Associate Director, Headhunter

About Me - Rachel Austen

Chartered Occupational Psychologist • Creator of the AURA Framework • Organisational Consultant • Coach • Workplace Burnout Specialist

A woman in a black floral dress and blazer, standing with hands clasped in front, smiling, against a plain white background.

I’ve got 20 years of experience of working with organisations across over 30 countries.

I’ve spent my career helping people understand themselves better — working with hundreds of leaders, teams and organisations around the world. This has given me deep insight into how workplaces function and what people need to thrive.

My work is grounded in rigorous psychological science and motivated by my own personal experience of burnout.

That is why I care deeply about early detection, practical intervention and meaningful impact.

I believe people can thrive at work without sacrificing their health and organisations can succeed without burning out their people.