Rachel Austen - Occupational Psychologist and Workplace Burnout Specialist

Rachel Austen

Workplace Burnout Prevention Specialist

As an experienced Occupational Psychologist, I help individuals and organisations recognise burnout early, understand what’s driving it and find practical solutions to help them thrive in high stress environments.

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Some of the organisations i’ve helped are:

BBC Studios logo with white text on a black background
HSBC bank logo with red hexagon symbol and black text
Grosvenor logo with a circular, leaf-like emblem above the company name
Carlsberg logo with white text on a green background.
Booking.com logo with the text 'Booking.com' in blue and black font.
Leatherite logo with stylized text.
The Target logo with the word 'MUFG' next to it.
A black logo with a blue square design and white text that reads 'T-Force'.
DLA Piper logo with a large stylized 'C' and the company name in blue
Logo of Philip Morris International featuring a crest with two lions and a crown, with the initials 'PM' in the center, and the text 'Philip Morris International' beside it.
G4S logo with black text and a red and white symbol.

Why People Work With Me

Helping people understand what’s really going on beneath the surface

Burnout doesn’t happen overnight.

It builds gradually - through patterns, pressures, expectations and environments that shape how we think, feel and work.

My approach combines:

  • Psychological Expertise

    Deep understanding of human behaviour, stress, burnout and evidence-based approaches to drive meaningful impact.

  • Data-Led Insight

    Using a proprietary, validated psychometric tool called AURA, burnout becomes measurable — helping individuals and organisations act earlier.

  • Organisational Experience

    Experience working with many companies to diagnose burnout risks and address systemic drivers of stress - I know what works and what doesn’t.

  • Leadership Understanding

    Having assessed and coached thousands of leaders, I understand leadership behaviours, pressure points, and the role leaders play in creating psychologically healthy workplaces.

What I Do

I work with individuals, teams and business leaders who want to take a proactive approach to managing risk from burnout and develop healthier, more effective ways of working.

I also train coaches in my validated psychometric assessment tool, AURA so they can use it with their clients.

My approach is grounded in psychological science, data-led insight and practical action.

Here’s the main ways of working with me:

  • Beating Burnout Programmes

    A systematic and data-driven approach to tackling burnout and creating conditions to thrive.

  • Workshops & Learning

    Equipping employees and managers with insights, skills and tools to cope with stress and build resilience.

  • Personal Coaching

    Confidential coaching guided by AURA insights to help individuals recognise stress patterns and map their path to thriving.

  • AURA Certification

    Enabling coaches and consultants to use the AURA assessment tool in their work with clients.

What Clients Say

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What Clients Say *

“We now believe measuring resilience is more important than engagement ”

Treesan Boonma, Head of HR, Booking.com

“Superb. I hadn’t realised how stress had been impacting me - and now I have practical tools to help me cope and be at my best”

Kylie Laidlaw, Associate Director

About Rachel Austen

Chartered Occupational Psychologist • Organisational Consultant • Coach • Workplace Burnout Prevention Specialist

A woman in a black floral dress and blazer, standing with hands clasped in front, smiling, against a plain white background.

I’ve got 20 years of experience of working with organisations across over 30 countries.

I’ve spent my career helping people understand themselves better — working with hundreds of leaders, teams and organisations around the world. This has given me deep insight into how workplaces function and what people need to thrive.

My work is grounded in rigorous psychological science and motivated by my own personal experience of burnout.

That is why I care deeply about early detection, practical intervention and meaningful impact.

I believe people can thrive at work without sacrificing their health and organisations can succeed without burning out their people. 

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